Frequently Asked Quesions

Do Nûby™ products contain harmful materials?  

Luv n’ care® specifies to our manufacturers/suppliers that they are only allowed to use plastics, color pigments and inks that do not contain Phthalates, PVC or other suspected harmful chemicals in manufacturing Nûby™ products. In addition, our products meet all governmental regulations including FDA, CPSC, CPSIA and European standards/regulations.

Can I buy the parts for Nûby™ breast pumps separately?  

Unfortunately we do not provide any spare parts for our breast pumps at the moment. If you have problems and you are not able to use your Nûby™ Natural Touch™ Breast Pump, send us a picture of the broken item and we will do our best to assist you.

Where do I find Nûby™ products in the INDIA?  

Thank you very much for the interest in our products. To find retailers near you, please visit: http://nuby.com/en/retailers/

Why do I need to provide so much information on the contact form of the website?  

The information is needed by our customer service team to assist you as efficiently as possible. We sell many products that have similar features and names. We know retaining the packaging for every item you purchase isn’t feasible. Therefore, providing specific information, like a photo of the product in question, helps our customer service team identify the exact question quickly.

What nipple flow rate should I use for feeding my baby?  

Every baby’s feeding needs are different depending on age and other factors. Having the wrong flow rate can be difficult for you and your baby. If the flow rate is too slow, your baby may become frustrated. If it is too fast, your baby may choke. Our recommendations for nipple flow rates are as follows: Slow flow: 0+ months Medium flow: 3+ months Fast flow: 6+ months 1,2,3 flow: 0+ months