Frequently Asked Questions

Where do I find Nûby™ products in the USA?

Thank you very much for the interest in our products. To find retailers near you, please visit: http://nuby.com/en/retailers/

Why do I need to provide so much information on the contact form of the website?

The information is needed by our customer service team to assist you as soon as possible and as precisely as needed. For instance, we have 9 different PûrIce gel teethers *coolbites* in our range of products and all of them are meant to help the teething process. That is why a photo serves to identify the teether and in some cases we already know what problem needs to be solved.

Do Nûby™ products contain harmful materials?

Luv n’ care specifies to our manufacturers/suppliers that they only supply plastics, color pigments and inks that do not use BPA, Phthalates, PVC or other suspected harmful chemicals to manufacture them. In addition to this our products have to meet all FDA, CPSC, CPSIA, European standards and regulations.

What is BPA?

Over the past few years there have been a significant amount of media reports focusing on Bisphenol A (BPA) found in baby bottles and other polycarbonate feeding equipment. Polycarbonate is used in thousands of consumer products worldwide and has been the most widely used raw material in baby bottles for many years. There are many scientific studies that have been carried out and whilst we believe that BPA levels in plastic polycarbonate bottles are below the levels known to be harmful, we have decided to remove BPA from all of our Newborn feeding equipment to ELIMINATE ANY RISK or DOUBT and offer parents the SAFEST option. For more information on BPA and research findings we recommend you visit the following websites: www.bisphenolAfree.org
 www.FDA.com 
 www.efsa.europa.eu
 www.environmentcalifornia.org

Can I buy the parts for Nûby™ breast pumps separately?

Unfortunately we do not provide any spare parts for the breast pump at the moment. If you have problems and you are not able to use your Nuby Natural Touch breast pump, send us a picture of the broken item and we will do our best to help you.

What nipple flow rate should I use for feeding my baby?

Every baby’s feeding needs are different depending on age and other factors. Having the wrong flow rate can be difficult for you and your baby. If the flow rate is too slow, your baby may become frustrated. If it is too fast, your baby may choke. Our recommendations for nipple flow rates are as follows: Slow flow: 0+ months Medium flow: 3+ months Fast flow: 6+ months 1,2,3 flow: 0+ months

How do the Anti-Colic valves work?

All Nûby™ anti-colic nipples and anti-colic bottle bases feature tiny valves. As your baby feeds, these valves open and close when necessary. This helps prevent the creation of a vacuum inside the bottle, making it easier for your child to feed and reducing the chances of colic.

What is the advantage of silicone compared with latex?

You can use silicone or latex nipples. Silicone is clear and odorless and will last longer, whereas latex nipples have a distinct smell and taste and do not last as long. Since latex is a natural product it has a limited lifespan. It is also porous (permeable by bacteria, water...). 10 years ago nitrosamine and SBT, which were used to make it last longer, were forbidden for the production of latex.

What is the difference between nipple, spout and straw?

A child starts to grab the bottle between 4 and 6 months and wants to feed itself. From this time on we offer the opportunity to switch from a nipple to a spout. For some babies it is still hard to drink out of such a spout, since it needs more sucking action than a traditional nipple. However drinking out of a spout might help a child to drink from a bottle with a straw. We suggest to start with a straw from 12 months up. Please note that the months you find on our packaging are only a suggestion which we can give out of experience. Every child has it own rhythm of development.

Why does my silicone bottle leak?

Our Step 1 bottles are made from 100% BPA free medical grade silicone. Silicone is soft and squeezable. So first make sure to line up the silicone bottle notches with the openings on the hard neck of the bottle. Then pull the edge of the silicone over the hard polypropylene. ATTENTION! Pull the silicone nipple up into the screwing until it locks in its place.

How long should I continue to boil/sterilize baby bottles?

Although every child matures differently, sterilizing is recommended for the first 6 months. After six months your baby’s immune system should be developed enough to help fight off infection. However, because milk tends to build up bacteria very quickly we recommend that you sterilize bottles during the first 12 months for feeding with milk. Please refer to your bottle’s instruction leaflet before sterilizing.

Why can I boil/sterilize some bottles and not others?

The type of materials used differs from one product to the next. Some materials can be sterilized in boiling water or steam often while others should only be sterilized before first use. Please refer to your instruction leaflet before sterilizing your bottle.

Can I boil Ice Gel teethers to sterilize them?

NO! One of the properties of the special PûrIce gel is that it expands as soon as it gets hot. Hence, it needs more space and forces the pads open. For cleaning wash it simply with warm soapy water, rinse and dry thoroughly. CAUTION! Cool it only in a domestic refrigerator, do not place in the freezer. This is in order to keep babies delicate gums safe.

Can I boil an insulated cup?

No – The Iso bottles have a double wall, to keep warm drinks warm. Between these two walls is air which expands with high temperatures eg. when you heat up the bottle by sterilizing or boiling it. With the expansion of the air, the bottle deforms. When the bottle is cold again, it has lost it original shape, so please do not sterilize or boil an ISO bottle

Why are there different shapes of pacifiers and what is the best?

It is natural for your baby to suck, so this is why they like pacifiers. Sucking can help calm and comfort your baby if a cuddle is not enough and many parents decide to give their babies pacifiers. Nuby provides a variety of pacifiers in all sizes, colors and shapes and all meet European regulations. So it is easy for you to find the right one for your baby. We offer three types of pacifiers: 1. Cherry shape: The cherry shape should mainly be used during the breastfeeding period. The baglet shaped like a mother's nipple and the flexible shield of our Natural Touch pacifiers encourage the sucking action of the baby and prevent the baby from disliking drinking from a mother's breast. 2. Orthodontic: The orthodontic shape is ideal for a healthy oral development of baby’s mouth. 3. Flat-oval: The flat oval shape is perfect for kids who like to play with the pacifier in their little mouth and like to turn it constantly. The symmetric shape always fits, even if the pacifier is upside down in baby’s mouth.

What purpose do the nubs on pacifiers serve?

The nubs on the soft silicone surface massage, soothe and comfort baby’s gums. The nubs help babies to teethe. They provide an offset surface that assists in the eruption of teeth through baby’s delicate gums.

How long can I use a silicone spout/straw?

Please note that a straw has the same properties as a silicone spout or nipple. Frequently used they tend to show signs of wear, thus, we recommend renewing these items regularly. In addition it is necessary to check these items before usage and renew them immediately at any sign of damage! It is also important to use the right nipple for the right age of the child. Keep in mind that kids who are getting their teeth might damage a nipple faster than others, since the first teeth of a child are very sharp.

What does No-Spill™ mean?

We have created and developed a range of cups and bottles with a patented system. The built-in valve and the vari-flo system allow the baby to control the flow rate. They encourage your child to use a natural drinking action. While learning how to drink children mostly like to play with the items. Our soft silicone spouts, straws and nipples prevent them making a mess. Even if your baby is holding the cup/ bottle upside-down, shaking it or pushing it over, the liquid won’t start pouring out. Due to the concave patented structure of the valve there may be a drop or two which pop out, but this is it. There is no flowing out.

How does the Dual-flo™ valve work?

This valve has two different flow rates: fast and slow. Both are labelled with different signs. The turtle marks the slow flow and the rabbit the fast flow. The figure facing you indicates the flow rate.

Why do some Nûby™ spoons and bottles change color?

The color change is due to natural colorants, like carotene. This colorant can be found in carrots, tomatoes or pumpkin. It colors very strongly. But it is not harmful nor does it have any taste or odor. The spoon is made for the comfort of your baby. The soft tip and the heat sensitive character serve the well-being of your baby. It is possible to produce the spoon with a different material that does not take the color, but then it will not be possible to keep the functions it has now. To avoid the color change for bottles, it helps to clean them carefully with warm water and a mild detergent before sterilizing them or not cleaning them in the dishwasher.

What does “Wash or Toss” mean?

Our Frostware is easy and economic as well. It is safe, durable and reusable plastic (polypropylene). At the same time it is so cheap that you can choose yourself, if you want to clean or simply toss it.

What is the difference between a water filled, ice gel or normal teether?

Standard teethers do not contain ice gel or water. Water filled teethers typically have a portion of the teether that is filled with water. This type of teether can be placed in a standard refrigerator to cool. Ice gel teethers typically have a portion of the teether that is filled with pûrice™ Gel. This type of teether can also be placed in a standard refrigerator to cool. Once cooled, the Pûrice is designed to stay cool longer than a traditional water filled teether.

Can I cool an Ice Gel teether by putting it in the freezer?

NO! To ensure the safety of baby’s delicate gums, only place Ice Gel teethers in a domestic refrigerator.

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