At Playgro Pty Ltd ACN 109 699 336 (Playgro, we or us) your privacy is important to us. We are committed to protecting your privacy when managing your personal information. We have policies and procedures to ensure that all personal information is handled carefully and securely in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).
• What kind of personal information we may gather about you; • How we may use that information and the choices you have regarding our use of such information; • whether we disclose your personal information to anyone; • How you may inquire, access and/or seek correction of your personal information and our access and correction handling procedure; and • How you may alert us about an alleged breach of the APPs and our complaint handling procedure.
Collection of Information
Method of collection
Personal information will only be collected through lawful and fair means and not in an unreasonably intrusive way.
- Playgro collects your personal information when you deal with us directly, including via our Website(s) or any Facebook page or other social media platforms we operate or may establish, via forms or correspondence (ie. by mail or email), over the phone or in person.
- Playgro may also collect personal information through our related bodies corporate, business partners and our third party service providers (such as data relating to survey responses) so that we may provide a better or more relevant product to you.
Use of information Use of personal information Playgro will use the personal information you have chosen to provide us for the purpose for which you provided it or a related secondary purpose which you would reasonably expect. Playgro will not use it for any other purpose without your consent, unless permitted or required by law. We may use your personal information for the following purposes: Providing the products and/or services you have requested from Playgro or its business partners including for example: To deliver products or services to you; To register you for a service requested by you, such as our newsletter(s) and e-newsletters, mail outs, rewards program(s) or competitions and administering such services; o to manage warranty claims; and o to respond to any inquiries, feedback or complaints made by you; • direct marketing of products and services which we believe may interest you, including product updates and developments, special events or promotions; • assisting us to improve our products and services and making them more relevant to you; • assisting us to improve our Website(s) or any social media platforms we operate or may establish; • processing and assessing employment applications for current and future positions; • marketing related activities (eg, product packaging, catalogues etc) in connection with the use of photos and videos containing you or your child’s image where you have provided your consent; and • otherwise managing our internal business operations and processes. Direct marketing Playgro will only use your personal information for the purpose of direct marketing activities where we have obtained your consent to do so, or in circumstances where we have collected the information directly from you and you would reasonably expect that your personal information would be used or disclosed for this purpose. We may also share your personal information with our related entities, so that they can provide you directly with marketing material about their products and services. Any direct marketing materials that you receive from us via email (including newsletters and special promotions) may utilise open tracking so that we can monitor delivery and receipt of the material. Playgro will provide you with the opportunity to opt out of receiving marketing materials at the time of collection and/or at any time afterwards by either unsubscribing from the email service or contacting our Privacy Officer via the contact details provided below. Use of anonymous information Playgro gathers anonymous information to: • monitor the use of our Website(s); • help us make improvements to the Website(s); and • offer relevant information and services to as many users as possible.
Disclosure There will be occasions where it will be necessary for Playgro to disclose your personal information to third parties. Playgro may disclose your personal information to: • contractors and third party service providers on a confidential basis that we use in the ordinary course of our business to assist with the delivery of the product or service. This includes organisations such as marketing agencies, data processing companies, printing and mailing houses, delivery companies, finance agencies or debt collection agencies; • other members of Playgro’s corporate group for marketing purposes (subject to obtaining your prior consent if it is not a related body corporate); • government authorities or other third parties as required by law, or for any other purpose that you have consented to.
Transfer of information outside Australia
Playgro may disclose your personal information to recipients outside of Australia. Specifically, Playgro may disclose your personal information to members of Playgro’s corporate group, business partners, and distributors in countries including; New Zealand, the Netherlands, Canada or USA. For a full list of the countries in which we may disclose your personal information please click here. For example, if you are located in a country outside of Australia and you make an enquiry to us regarding our products and services, we may disclose your personal information to Playgro’s related overseas companies, business partners or distributors for the purpose of dealing with your enquiry. Playgro will take reasonable steps to ensure that any overseas recipient does not breach relevant privacy laws or principles.
No sale of personal information
Under no circumstances will Playgro sell or receive payment for licensing or disclosing your personal information. Security The security of your information is important to us. Playgro operates secure data networks that are designed to protect your privacy and security. When we have collected information about you it cannot be seen or modified by anyone else. Playgro has implemented generally acceptable standards of technology and operational security to ensure personal information (in both physical and electronic form) is protected against loss, misuse, interference and unauthorised access. Only authorised Playgro personnel and contractors are provided access to personal information and have agreed to ensure the confidentiality of this information. Reasonable steps are taken to destroy or permanently de-identify any personal information that is no longer required. We review and update our security measures in light of current technologies. You should however be aware that the internet is not a secure environment and information sent via the internet (including email) cannot be guaranteed to be totally secure. Data quality, access and correction Access You may at any time, request access to personal information that Playgro holds about you by making a request to our Privacy Officer at the address or email address below. We will endeavour to process any requests for access to personal information within a reasonable period of time. Where possible, we will provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested, or providing you with a summary of the information held. If we need to deny your request for access we will let you know why and inform you how you may lodge a complaint regarding this decision. Generally this will only be in cases where providing access would be unlawful or is subject to a potential legal claim or proceeding. Playgro may charge a nominal fee for supplying personal information. Correction We will try to ensure that all information we collect, use or disclose about you is accurate, complete, up-to-date and relevant to the service being provided. If you discover or suspect that there is an error or information is missing, please forward your request for correction to our Privacy Officer in writing at the address or email address below. Our Privacy Officer will consider your request and as soon as practicable manage the correction of your personal information and will update you in writing. If your correction request is refused, our Privacy Officer will provide you within a reasonable period of time the reasons for such refusal and inform you of the complaint process (see below).
Complaints about privacy and our complaint handling procedure
If you have any complaints relating to the management of your personal information or if you believe there has been a breach of the APPs by Playgro, please forward your complaint in writing to our Privacy Officer at the address or email address below. Our Privacy Officer will consider the complaint and advise you of their decision in writing within a reasonable time from receipt of the complaint. If our Privacy Officer decides that there has been a breach of the APPs, s/he will endeavour to ensure that the breach is rectified within 30 days from the date of the decision and will update you in writing. If the breach has not been rectified within 30 days, then our Privacy Officer will inform Playgro’s Managing Director in order to resolve the matter.
If you are still not satisfied after lodging a complaint with us and have given us reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by: Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749 TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls.) TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner) Post: GPO Box 2999 Canberra ACT 2601 Fax: +61 2 9284 9666 Email: firstname.lastname@example.org
Contact Privacy Officer
Further Information on Privacy
For more information about your privacy rights in Australia, visit the Office of the Australian Commissioner’s website, www.oaic.gov.au
Credit Reporting Policy
How we use and when we disclose your credit information and credit eligibility information
Correction of and access to credit information and credit eligibility information
To request correction of, or access to, your credit eligibility information please see the heading ‘Data quality, access and correction’ above. Complaints regarding our compliance with credit reporting requirements If at any time you would like to make a complaint about whether we have complied with Part IIIA of the Privacy Act or with the Credit Reporting Privacy Code please contact our Privacy Officer at email@example.com so that we may resolve your concerns. If you make such a complaint, we will write to you as soon as possible acknowledging that we have received your complaint and setting out how we will deal with it. We will endeavour to investigate and resolve your complaint within a reasonable period of time. We may need to consult with a CRB or another credit provider to do so. If we need more than 30 days to resolve your complaint, we will advise you of the reasons for the delay and ask for your consent to extend this day period.
You may contact us by emailing to firstname.lastname@example.org or writing us at:
Nuby Australia 49-51 Sunmore Close Heatherton, Victoria, 3202 Australia